Happy 18th Birthday Eden Ritchie Recruitment!!

JustineBy Justine Eden

Hard to believe that our business is 18!  It only seems like yesterday that Kim and I decided to leave our jobs, put everything on the line and start our own business.  It was a big risk but I believe that had we not have taken that path neither of us would still be in the industry.  Recruitment is a rewarding and relentless profession, and sometimes not overly professional!  With two sets of customers, it is often impossible to meet everyone’s expectations.

When we started electronic job boards, social media and electronic networking did not exist.  I was never convinced that these new developments would mean the death knell for recruiters, as many in the business community predicted.  In business you have to adapt and reinvent yourself and leverage new developments to maximize your opportunities, and technology has given recruitment that.

I believe that to remain relevant you have to have your foundation – which to me are my values.  These include (but are not limited) to quality, responsiveness, empathy, professionalism and trust.  Back in 1996, Kim and I felt like our industry just wasn’t offering much of that, and that we could address that by starting our own business.  To a large extent we have succeeded and stayed true to our values, even when sometimes that drove people working for us crazy as we are not prepared to compromise.  You can’t keep everyone happy.

Kim and I have always been accused of not stopping to “smell the roses”, and over the 18 years I have learnt that relying on what you had last week is dangerous.  Two of the best decisions we have made in business was to leverage relationships and move into different recruitment specialisations.  The other was to not heavily gear ourselves and be beholden to the banks.  Growing organically is a more conservative way to go, but with low debt you can sleep at night.

Ultimately I think anyone who is in recruitment for the long term sticks at it because of the people.  I have been fortunate to meet a huge number of people working in all sorts of organisations and in every profession.  I love hearing their stories (sure some are more interesting than others) – but the relationships you build over time are precious.   It means a lot to me when I get a referral and I love the fact that many of our foundation customers still do business with us.

So thanks to the candidates, the employers and our team, because your support and encouragement fuels our fire.

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Core Values

Do you know what your employer’s core values are?

Linda ParkerIn society today so much emphasis is placed on customer service, value for money, teamwork, professionalism, quality etc. My question is, how many interviews have you attended where a company’s core values have even been brought up in discussion, either directly or indirectly?

When coming to my interview here at Eden Ritchie many years ago I had searched the company website and wrote down (it’s nearly impossible to memorise when interview nerves kick in) the core values and mission statement, as I realised that surely these must be a significant part of the key criteria in them choosing a new team member.

As a business owner or hiring manager it can be a really simple tool to use in the interview process, as surely you will want staff to align with the organisation’s core values in order for them to fit, and for your company to fit their own personal values and goals.  It really doesn’t matter what the core values are, you can design questions around them to test and assess.

Likewise, as a candidate going for a job interview it really doesn’t take much time or effort to go to a company website and search out this information.

Sometimes going back to basics can bring the most surprising results!