The Importance of Managing Up

By Justine EdenJustine Eden, Director

Having been in the recruitment industry for a few years now (not specifying how many because it makes me feel old!) I have been able to sit back and watch many people progress up the leadership ladder. Some more successfully than others. There can be many factors impacting on success of course, but in many instances I have seen the inability to recognize the need to manage up, lead to failure.

Managing up can sometimes bring connotations of having to “kiss arse” – excuse the language, and I would argue that if this is what you interpret as managing up you are missing a key opportunity. Many leaders can be overly consumed with managing down and depending on the profile of your team sometimes this is necessary – but you need to ensure this isn’t a long-term strategy.

You need to focus attention on managing yourself – your career, your education, your professional portfolio to ensure you remain relevant and challenged. You of course will have an element of managing down through delegation and KPI’s to ensure deliverables are met.

But – how to manage up? Be clear on who above you this could include and then determine how often and how you will need to feedback to each person. In person communication is an effective way to build rapport and trust followed by putting things in writing to protect each other.

A good executive should adopt a no surprises approach in order to have the back of the people they report to and should also be able to determine what is communicated and what is not to prevent information overload. No Board wants hundreds of pages to read through, so your ability to grasp and communicate the key issues and expand if needed, is critical.

By managing up you increase your visibility and intel because you should be privy to strategic issues and be on the front foot to ask for the opportunity to work on key projects. You will better anticipate future challenges and therefore be able to better position your team to respond. Knowledge and networks are the power base of any ambitious executive but like anything require constant work and attention!

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Why don’t you call me no more?

By Justine Eden, Director – Eden Ritchie RecruitmentJustine Eden

As coined in the lyrics of one of the great Prince songs, the Master of Music (RIP Legend) laments the fact that the one person he wants to hear from can’t even pick up the phone.

Likewise, I am amazed by the number of executives who, when applying for roles, simply hit submit. Why don’t they want to talk?

Wouldn’t they want to get behind the position description (that is so often outdated – a story for another blog) and better understand the key aspects of this role and organisation? Wouldn’t this intel better inform their application and allow them to nail what it is that the hiring manager is looking for?

I agree that often the person listed on the ad is not always the most informed or helpful – but persevere. Make sure you have a few relevant questions to ask when you do connect with someone able to share key information with you. Use this as a key opportunity to connect and build rapport.

I get to work across a great number of organisations and with leaders from every technical specialisation. I can attest to the many number of times when people recall a phone conversation with an interested applicant and want to meet them in person.

It’s all you need – that foot in the door. The interview – isn’t that what the application is all about? Blindly applying for your next career role and winging an interview is not an effective tactic. I don’t understand how an applicant can sit in an interview and stress how enthusiastic they are about the opportunity when they haven’t done their research up front.

Also, the stock standard application is not effective. If you are serious about your career and your search, you have to invest the time into it. Tailor your letter to the specifics of this role and organisation. Pick out the key words in the ad and the position description and aim to include them (ensure relevance) in your resume.

And please check your work! Incorrect names, spelling errors, leaving the details on a letter relating to a different role/organisation – yes, sadly I see this a lot. I look forward to hearing from you.

You can contact Eden Ritchie Recruitment via our website and follow our team on LinkedIn and Twitter, or call on +61 7 3230 0033.

The world we live in has changed …

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           Jane Harvey

Job seekers need to be more savvy and careful than ever when it comes to social media. Gone are the days of turning up for an interview in your Sunday best, providing details of a couple of referees who would be sure to sing your praises and then turning up to your new job the following Monday!

Social media can both advance and hinder your career depending on how you use it. As the Internet and social media grow increasingly important, particularly in business, most future employers and recruiters explore candidate’s social media profiles including Facebook before making hiring decisions.

 And this is the very reason you need to be extra careful with how you use social media, how you portray yourself in this medium and how you set up your privacy. After all, it probably wouldn’t be the best idea to provide an unflattering social media image to future employers.

So, before you apply for your next job, take a good look at your online presence in some of the following ways:

Google yourself

Yes, this is the first thing anyone will do to see if you are who you say you are! Search your name and see what comes up? If there is something there that you would not be comfortable with a future employer seeing … take it down or get in touch with whoever published it and request that they remove it. This is not always possible and some things will remain for a very long time … so think before you post!

Check your privacy settings

Most people think that their privacy settings are sufficient and only their chosen ‘friends’ can see what they post… but in actual fact most people allow friends of friends to view certain content and it just goes on from there. If you go into Facebook and in your profile click “view as public” you will get a better understanding of what anyone in the world can see – including a future employer. If you can see too much … change your settings and get rid of anything that may cause damage to your professional image.

Keep your LinkedIn profile up to date

LinkedIn is one of the most important tools you can utilise as a job seeker or even as an employer. Often referred to as a professional Facebook, LinkedIn is your opportunity to get noticed and to stand out from the crowd, so make it work! Make sure your content is accurate and informative and that you include a snippet from your past few roles on the cover page. Make sure you keep it up to date and most importantly, include a professional and current photo, not one of you and your children or partner or best friend on a park bench or in a pub. Keep it up to date! If you don’t have it, then get it! If you are going for an interview, look at the profiles of the people interviewing you, it will show you are interested and doing research into them and their business.

 In all honesty, prevention is better than trying to fix social media disasters. Everybody has a life outside of work but photos of partying hard, can and will tarnish your professional image. If you must post, make sure your pictures are private. Future employers and recruiters do not need to see them.

Lastly, limit your work related comments on social media such as Facebook, particularly anything that may be seen as derogatory, and limit your social related comments on mediums such as LinkedIn – they are very different and you need to draw a very distinctive line between them. Open your LinkedIn profile so that almost anyone can access it, and your Facebook, Twitter etc. so that almost no-one can, and you should be on your way to that great new role without the worry of skeletons in the closet!

You can contact Eden Ritchie Recruitment via our website and follow our team on LinkedIn and Twitter.

The Perfect Resume

By Kate Broadley

Kate Broadley

I usually spend about 5 minutes reviewing a resume in the first instance, and research suggests that recruiters spend an average of six seconds reviewing a resume before they make the initial decision about your suitability or not for a role… ouch!! That means you have to win them over fast. So what makes a perfect resume? There is no perfect resume format, but some are certainly better than others. At the end of the day, your skills and qualifications will get you the job. However a great resume will be the key to getting you in the door and securing a job interview. So here are a few key things to consider.

Given the growth of social media, it is a good idea to include a link to your professional online profile (I am assuming you have one – if not… I suggest you read one of my earlier Blogs). Employers and recruiters look at any potential applicant’s online profile, so why not just include your URL with your contact information in your resume.

Don’t include an objective statement, it is so yesterday. There’s no point in including a generic objective about “a professional looking for opportunities that will allow you to leverage your skills… blah.. blah”. It’s not helpful; it’s distracting, so just ditch it. Replace it with an executive summary, which should be similar to a “30-second grab” explaining who you are and what you’re looking for. In no more than five sentences, explain what you’re great at and how you can provide value to a prospective employer. In a nutshell, what makes you stand out from the crowd?

List your most recent roles first. This means anyone reading your resume is able to see what you’ve been doing in recent years immediately. More information should be provided about the more recent positions, since this is where your most important achievements are usually found.

Another good trick is to identify keywords consistent with the job advertisement or role description and incorporate them into your resume (assuming you have those skills).

Ensure you describe your past experience, skills and achievements. This should be changed for every job you apply for to ensure prospective employers understand why you are perfect for the job. Please don’t send a generic version of your resume for every role you apply for, it is obvious you haven’t taken the time to tailor it and does not win points with prospective employers. Include your achievements, as it is not sufficient to simply state the roles and responsibilities that you have held. Ensure you highlight and even quantify the outcomes you have delivered. This is a testament to how you have added value to an organisation, and can include the dollars you saved or revenue you created for your employer and projects delivered on time or under budget.

As I said in one of my previous blogs, “you get out what you put in”, so be prepared to spend some time on your resume and refine it for every role you apply for, “near enough is not good enough” in this competitive market. Your resume is a critical part of your professional toolkit, and will play a key role in you nailing that next job.