Finding your happy place

By Michele Cameron

Have you ever reached that point in your career where you hit a wall and you’re unhappy? I knew I had come to a cross road and had to make a change. It has been a few weeks since I’ve started with Eden Ritchie Recruitment, and I know I made the right move. I’m very happy! It has taken a few months to find the right company and a great team that aligns to my expectations. Overall both parties want the “right team fit” match.

How do you find this?

Lots of research! Here are my tips when you’re looking at a new opportunity.

  1. Learn about the company – How are they performing and profitable? What do they offer? What are the values, and do you agree with them? This information you’ll find through their company website, news media links and their financial report.
  2. What is their reputation? Do you have connections who work there you could ask or someone who worked their previously? What does the current staff say? Ones who’ve left? What do the client’s say in the testimonials? This information you’ll find through LinkedIn or Glassdoor.
  3. Who are the Managers/ team you’re part of? You might find this on the company site, LinkedIn or social sites. How long have they been part of the business? Do they have years experience or are they new? How is the team structured? Will you be mentored and supported? What’s the average tenure in the business?
  4. Does the opportunity excite you? Will the new role give you challenges? Improve your skills and future employability? How will the company provide you training in your first few weeks? What will be their expectations for you to deliver in this role short term and long term.
  5. Does it align to what you truly want? Don’t forget what is most important to you which makes you happy at work.

 Trust your instincts

Armed with all of this information, it’s important to go through the interview process with an open mind.  Look, listen and ask. There will be clues you see and feel around you: What is the office vibe? Does the staff look happy? How does the Manager speak and engage you? Ask lots of questions in the interview. After all, an interview process is a two-way street! Candidates don’t forget this!

I wanted to find a company with a good brand, strong reputation and consultative, customer service approach. There’s a lot of recruitment agencies who promise great, customer service but actually don’t. Luckily, I saved myself from jumping from one frying pan to another.  

 Making the decision to accept?

 Maybe all of this information might overwhelm you in making a decision? At the end of the day, you need to weigh up the pros and cons, and sometimes take other’s opinions with a grain of salt. Ultimately, it’s your career path you are building for yourself.  In the first month you’ll know if you made the right choice. In any on-boarding process the first week is critical for a new starter. If you’ve made the wrong decision, you have the option to voice your concerns with your Manager or start the job process again. I hope you don’t wait too long being unhappy in a role.

 Happy work days

When you’ve made the right choice – work becomes the easy part! I found strong leadership, great clients who value our service, candidates who continue to return to us and a collaborative team with strong expertise. I feel energized knowing I belong.

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What do recruiters actually do?

By Carmina Catahan

Carmina Catahan

Carmina Catahan

Recently, a colleague of mine asked me to Google “recruiters are…” and said to have a look at what suggestions came up on Google. So, I did. Well, we actually did it together, and although we saw the funny side to it, and laughed about it, somewhere deep down I felt quite defensive about what I had read.

Which led me to write this blog – what do recruiters actually do?

I can tell you, honestly that recruitment is certainly not an easy job. It’s “champagne and headaches” as a lot of true recruiters would say. You have your big wins that are extremely rewarding (and not just financially), and then you have those times when you just want to bang your head against a brick wall, because things aren’t going to plan…but the most interesting, amazing and hardest thing I’ve learnt about this job is that you are dealing with human beings – emotions and feelings, and human behaviour in the work place.

So, what does a typical week look like for genuine 360 recruiters on a temp desk?

Our weeks consist of something like this…up to 30 plus face to face meetings with candidates or clients where some days you’re sipping on 5 cups of tea and coffee because you’re in back to back meetings – which is certainly not a bad thing as you’re not stuck in the office all day! It actually gives you the opportunity to be a bit more personable with clients and contractors. Catching up with new and existing clients consist of ensuring that you are maintaining that relationship well and that they are happy with your service and it also gives them the opportunity to provide some feedback on the contractors we’ve placed into their roles. Meetings with our contractors to touch base with them to ensure that they are progressing well in their roles and happy with their placement. And then there is interviewing new candidates, because you are probably working on up to 20 different roles that week. These roles can range from simple administration roles to something very niche like an Economist role and everything else in between (HR, Finance, Procurement, Marketing, Special Projects etc.) ….and in between all of that, you’re attending to phone calls, emails, urgent issues that may arise and need to be resolved immediately, oh and don’t forget there is the administration side of the job…paperwork and ensuring that everything that you are doing is legally compliant. 

Working on a temp desk is very fast paced and you usually have deadlines of around 48 hours to fill an urgent role, as that is of course the whole purpose of clients approaching you for temporary contractors. Honestly, we hardly find time to actually eat lunch and when we do, we’re half eating lunch at our desk or on the run.

With all of this the challenge of it all though comes down to the quality of service you provide and this is the reason why good recruiters are run off their feet, because as much as the job can be very hectic, demanding and no day ever the same, you can’t be a successful recruiter if you are not producing quality service and quality talent to both your clients and your candidates – if you didn’t do this, you wouldn’t have a desk to manage!

So, the message of this blog, is that recruiters do a lot behind the scenes that don’t always get to be seen by both clients and candidates, and honestly, this is the exact reason why I have been doing this job for over 6 years, and still very passionate about it. It is because the most rewarding part is that I get to help people in every which way I can, and somewhat make a difference.

It’s the vibe

Justine Eden

By Justine Eden, Director

Last weekend while in the city for the purpose of birthday gift shopping and with the family in tow, I took an opportunist detour into the Apple Store. My iPhone 6 has a glitch in it that means it randomly switches from silent to not – which I find disconcerting. Being the control freak I am, the thought of my phone ringing during a crucial meeting means I have to continually turn it off.

Like the Catholic Church – the Apple stores have the best real estate and this one was no exception. Still early in the day, the store was already packed and the merchandise was gleaming with a seductive allure. The strategically placed door greeters had eager smiles and iPad’s at the ready. I explained my phone’s glitch and was asked whether I had an appointment, to which I replied that I had been passing and taken the opportunity to drop in with the hope someone could take a look. I was told to go over to the service area and book an appointment and that it would probably be in an hour or so before someone could see me.

Oh Apple! When did you morph into Telstra? There was a time you just strolled into a store and had 3 Apple repair geeks so keen to help, you ended up buying another product.

I’ve been a Mac user since university, when I started my business in 1996 it was a Mac we used and we have operated with them ever since. Oh how we were ridiculed back then however some time, say around the early 2000’s – Macs became cool. Maybe it was the multicoloured ones they brought out, I loved my black Mac Book Pro with its buffed surface, now I am addicted to my iPhone, iTunes and Apple TV.

Apple is defined in my opinion by innovation agility and edge, the “book an appointment” approach was so Coles deli counter and not what I expected. Apple to its credit will at times listen and change – okay so maybe you need to be Taylor Swift to get their attention but it’s worth a try. A company is defined by its culture, the customer experience and responsiveness, along with a quality product or service. I’ve always rated the service experience I’ve had at Apple – but now they’ve got me worried.

We don’t need any more monolithic corporate giants who are so removed from their customers they misread signals and under deliver. If you’re like me you get energised from a great customer service experience because it’s so rare. It’s a vibe you get from the moment you walk in, the place hums and the people are engaged and they want to help you. The systems operate below the surface so you don’t even notice them but they ensure a consistently high level of satisfaction.

I still need to get my phone fixed so I’m giving it another try, or maybe I’ll just settle and “make an appointment”?

Contact Eden Ritchie via our website and following our team on LinkedIn and Twitter.