Having quality performance conversations

Angela Anderson

Angela Anderson

Performance feedback is vital for employees as it provides information on what they are doing well and where they can improve. For new hires, it can assess their progress and ‘fit’ to the team and company culture, while for existing staff it can have a strong motivational effect and help to retain them in the organisation. Managers are responsible for providing feedback about an employee’s performance in accordance with organisational policy and frameworks, however often these conversations don’t go as planned or produce the desired results.

In some ways this is understandable, as these discussions might cover negative aspects, however feedback involving unfavourable information can be positive, if given tactfully and constructively. Its important that during these conversations feedback should also flow in the opposite direction – from employee to manager – so managers should be prepared for some surprises about themselves, whether it be in relation to workload, leadership style, or problems in the workplace.

A useful framework for having quality performance conversations is Perceptual Positions, a neuro-linguistic programming notion originally formulated by Grinder and DeLozier. These positions represent mental reference points from which you perceive things, collect and test information, and relate to what you experience. They can positively influence your ability to understand others and communicate effectively, particularly in feedback situations.

perceptual-positions

Whether manager or employee, you need to be able to act and use all three positions depending on the situation – which often means stepping beyond your comfort zone. Start with noticing the perceptual positions you’re already using and build your confidence to deliberately apply them further, as well as move between them in giving and receiving feedback. Recognise the importance of practice, and you’ll be well-placed to enhance your performance conversations and achieve the outcomes you’re seeking in the future.

You can contact Eden Ritchie Recruitment via our website and follow our team on LinkedIn and Twitter.

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This entry was posted in Blogging, Communicating, Communication, Culture and Morale, Focusing, Human Resources, Job Satisfaction, Talent Retention, work enviornment, Work Satisfactin, Workplace by Eden Ritchie Recruitment. Bookmark the permalink.

About Eden Ritchie Recruitment

We are a Brisbane business developed with the needs of the Queensland market in mind. Being locally owned and operated ensures that we are committed to playing our part in growing the Queensland economy. Eden Ritchie Recruitment was established in March 1996 by Kim Ritchie and Justine Eden, whose combined recruitment industry experience exceeds 40 years. Since its inception Eden Ritchie Recruitment has gone from strength to strength. Why? For the same reason all good businesses succeed; ability, commitment, dedication, self-belief and tenacity. However more important than all of these necessary attributes, there exists the innate understanding that to succeed in this competitive market, we must constantly adapt and recast ourselves to ensure our continuous alignment with the needs of both employers and candidates. We believe that ‘focused’ is the word that best describes our approach to all aspects of the recruitment profession. Our mission statement: To provide a professional, individually tailored recruitment service to both employers and candidates through the development of long term relationships and an understanding of market demands.

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