December 11, 2009

Making the Tough Career Decisions – Part 1

I was recently invited to address the Interdepartmental Government Accounting Group Conference.

The topic of my speech was ‘Making Tough Career Decisions’. This is part 1 of my speech.

As a recruiter I continually meet people who chose not to make the tough career decisions, and instead let the decisions be made for them. This often leads to unhappiness and frustration, with the person blaming everyone else but themselves. They then approach the employment market, to look for a new job, often without clarity of mind or clear direction.

So even by reading this blog you have taken that first step towards taking responsibility for analysing your career and arming yourself with some tactics.

So, typical recruiter style, I’m going to ask you a few questions….

What do you want to be when you grow up?

Remember when you were a kid and someone asked you what you wanted to be when you grew up? At a recent family gathering I was reminded that my answer, at age 5, was that when I grew up I wanted to be a swinger!

Let me put some context around that.  At the time I was on a swing, focused on getting that thing as high and as fast as I could.

Many years later happily married, I can report that whilst not a swinger, I’m still working as hard as I can to get as high up as I can as fast as I can.

Here are some of my tough decisions so far. What are yours?

It seems these days, between work, family and hobbies that I don’t have the luxury of time that I had at 5 to reflect on what I want to be when I grow up.

When it comes to making the tough career decisions, mine are those key turning points in my life such as starting my accounting degree, getting into recruitment and later starting my own business.

Who are you really?  Who do you want to be?

I have always known that I wanted a career, that I wanted to excel at my chosen profession and that I wanted to be well paid.

I wanted the independence that comes with earning a good living.  Just somewhere in between all of that I wanted to fit in kids, but that is another story!

My life’s mantra is “abundance” – and I seek it in every aspect.

To help me put this into context for the audience, I used some real life case studies!

I decided to talk to some leaders in the public sector to get their thoughts on making the tough career decisions and successfully managing their career to support my conclusions.

I met with an Auditor General, the Managing Director of a large Government IT company, and a Department CFO. People I’ve known for a long time, who I knew would be honest with me.

It’s an interesting point that two of the executives I spoke to aren’t technical specialists in relation to their field of business.  One is an ex accountant, not a techo – but successfully leads a Government IT company; and another is not a career auditor but leads that function within his Department

You don’t need to be a technical specialist to be a leader – many senior executive roles are focused around leadership, relationships, building capability, vision and strategy.

What do you want to be?

A technical specialist or a leader?  Of course you could choose to be a processor, but I think you run the risk of being replaced by technology!

Depending on your answer, your strategy would be to either build a core set of technical competencies and happily accept that you may not reach the highest levels of Government executive ranks.

Or you constantly seek out new challenges and gain broad exposure in relation to people, business and strategy and move up into the executive ranks.

I’m not suggesting that you have to be a leader, or that you have to narrowly classify yourself,

I’m saying that regardless of where you want to be, you must take the time to understand what that is.

It’s that notion of emotional intelligence that includes attributes such as honesty self reflection, taking responsibility and being resilient despite set backs, that is critical here.

Can you handle the consequences? What are you prepared to sacrifice?

It’s one thing to be able to make the tough decision – but are you prepared to accept the consequences? If at this point you are still unsure about where it is you want to be, ask yourself, what am I prepared to sacrifice?

All the responses I got back to this question, was that often work life balance was sacrificed due to demands placed on their time.

So if you want certainty, predictability and routine, you need to accept that perhaps a leadership role is not for you.

Where are you?

Ask yourself, where are you in your career lifecycle – mid way, starting out, nearing retirement?  As the answer will also impact on the decisions you make.

Can you overcome setbacks?

All of the people I spoke to had, on more than one occasion been unsuccessful in interviews, or overlooked for a promotion.

Some having acted in roles were not appointed.  Despite this, and naturally disappointed at first, they were able to pick themselves up, refocus and recast.

One of the executives I spoke to set a goal to move up a level every year. He achieved this, but had to overcome set backs along the way.

Finding himself blocked in a corporate role, he moved out and up, into a District role to keep his career progression on track.

Many years later he is the newly appointed CFO for one of the largest Queensland Departments.

Another of the executives wasn’t initially appointed into the MD role. Once he accepted that set back he refocused his mind, set the course for his future success and his subsequent appointment.  He stresses the need for adaptability in situations like this.

Stuck in your comfort zone?

Finding his career stalled and locked in his comfort zone, one Executive elected to move out of the public sector for a period to kick-start his career and hone his experience and skills.

Earlier on in his career he states that he was very specific in what he was looking for, primarily focused only on the role, learning later that he needed to be more open to opportunities, looking more at the career path and the opportunity to gain exposure to a range of people.

How prepared are you?  Do you know where you want to be in 3 to 5 years?

This question got some interesting responses. One executive told me that he is always planning and asking himself this question. Another commented that he asks himself what he wants to be doing at 50, his resume is always up to date and his referees are in place.

How humble are you?

When I called one of the executives I interviewed – he answered his own phone!

Another commented that his favourite mantra is “they put rubbers on pencils because everyone makes mistakes”, but he believes that you must learn from your mistakes and be open to learning.

Throughout his career this executive has asked the people around him what he could do better.  He has also worked to surround himself with people who think differently to him.

Accept that you are not perfect and don’t have to be.  Make a decision but be able to support that with a rationale.

Finally, a bit of old fashioned luck and timing helped another to get to where he has got to.

Making the Tough Career Decisions – Part 1

I was recently invited to address the Interdepartmental Government Accounting Group Conference. The topic of my speech was ‘Making Tough Career Decisions. This is part 1 of my speech.

As a recruiter I continually meet people who chose not to make the tough career decisions, and instead let the decisions be made for them. This often leads to unhappiness and frustration, with the person blaming everyone else but themselves. They then approach the employment market, to look for a new job, often without clarity of mind or clear direction.

So even by reading this blog you have taken that first step towards taking responsibility for analysing your career and arming yourself with some tactics.

So, typical recruiter style, I’m going to ask you a few questions….

What do you want to be when you grow up?

Remember when you were a kid and someone asked you what you wanted to be when you grew up? At a recent family gathering I was reminded that my answer, at age 5, was that when I grew up I wanted to be a swinger!

Let me put some context around that.  At the time I was on a swing, focused on getting that thing as high and as fast as I could.

Many years later happily married, I can report that whilst not a swinger, I’m still working as hard as I can to get as high up as I can as fast as I can.

Here are some of my tough decisions so far. What are yours?

It seems these days, between work, family and hobbies that I don’t have the luxury of time that I had at 5 to reflect on what I want to be when I grow up.

When it comes to making the tough career decisions, mine are those key turning points in my life such as starting my accounting degree, getting into recruitment and later starting my own business.

Who are you really?  Who do you want to be?

I have always known that I wanted a career, that I wanted to excel at my chosen profession and that I wanted to be well paid.

I wanted the independence that comes with earning a good living.  Just somewhere in between all of that I wanted to fit in kids, but that is another story!

My life’s mantra is “abundance” – and I seek it in every aspect.

To help me put this into context for the audience, I used some real life case studies!

I decided to talk to some leaders in the public sector to get their thoughts on making the tough career decisions and successfully managing their career to support my conclusions.

I met with an Auditor General, the Managing Director of a large Government IT company, and a Department CFO.

People I’ve known for a long time, who I knew would be honest with me.

It’s an interesting point that two of the executives I spoke to aren’t technical specialists in relation to their field of business.  Tony is an ex accountant, not a techo and Glenn is not a career auditor.

You don’t need to be a technical specialist to be a leader – many senior executive roles are focused around leadership, relationships, building capability, vision and strategy.


What do you want to be?

A technical specialist or a leader?  Of course you could choose to be a processor, but I think you run the risk of being replaced by technology!

Depending on your answer, your strategy would be to either build a core set of technical competencies and happily accept that you may not reach the highest levels of Government executive ranks.

Or you constantly seek out new challenges and gain broad exposure in relation to people, business and strategy and move up into the executive ranks.

I’m not suggesting that you have to be a leader, or that you have to narrowly classify yourself,

I’m saying that regardless of where you want to be, you must take the time to understand what that is.

It’s that notion of emotional intelligence that includes attributes such as honesty self reflection, taking responsibility and being resilient despite set backs, that is critical here.

Can you handle the consequences? What are you prepared to sacrifice?

It’s one thing to be able to make the tough decision – but are you prepared to accept the consequences? If at this point you are still unsure about where it is you want to be, ask yourself, what am I prepared to sacrifice?

All the responses I got back to this question, was that often work life balance was sacrificed due to demands placed on their time.

So if you want certainty, predictability and routine, you need to accept that perhaps a leadership role is not for you.

Where are you?

Ask yourself, where are you in your career lifecycle – mid way, starting out, nearing retirement?  As the answer will also impact on the decisions you make.

Can you overcome setbacks?

All of the people I spoke to had, on more than one occasion been unsuccessful in interviews, or overlooked for a promotion.

Some having acted in roles were not appointed.  Despite this, and naturally disappointed at first, they were able to pick themselves up, refocus and recast.

One of the executives I spoke to set a goal to move up a level every year. He achieved this, but had to overcome set backs along the way.

Finding himself blocked in a corporate role, he moved out and up, into a District role to keep his career progression on track.

Many years later he is the newly appointed CFO for one of the largest Queensland Departments.

Another of the executives wasn’t initially appointed into the MD role. Once he accepted that set back he refocused his mind, set the course for his future success and his subsequent appointment.  He stresses the need for adaptability in situations like this.


Stuck in your comfort zone?

Finding his career stalled and locked in his comfort zone, one Executive elected to move out of the public sector for a period to kick-start his career and hone his experience and skills.

Earlier on in his career he states that he was very specific in what he was looking for, primarily focused only on the role, learning later that he needed to be more open to opportunities, looking more at the career path and the opportunity to gain exposure to a range of people.

How prepared are you?  Do you know where you want to be in 3 to 5 years?

This question got some interesting responses. One executive told me that he is always planning and asking himself this question. Another commented that he asks himself what he wants to be doing at 50, his resume is always up to date and his referees are in place.

How humble are you?

When I called one of the executives I interviewed – he answered his own phone!

Another commented that his favourite mantra is “they put rubbers on pencils because everyone makes mistakes”, but he believes that you must learn from your mistakes and be open to learning.

Throughout his career this executive has asked the people around him what he could do better.  He has also worked to surround himself with people who think differently to him.

Accept that you are not perfect and don’t have to be.  Make a decision but be able to support that with a rationale.

Finally, a bit of old fashioned luck and timing helped another to get to where he has got to.

November 6, 2009

So what does it take to be a great Project Manager?

Managing projects can be a complex and difficult task. So what is it that allows great Project Managers to build reputations people that will deliver results on time and within budget?

After discussions with a number of successful and senior Project Managers recently, there is a general agreement on the key attributes that successful project managers possess.

1) They understand the business! They have the patience and communication skills to listen to the key stakeholders and understand what the business is trying to achieve from the project. There is no point in delivering a product or service that will not fit the requirements of the organisation.

2) They are Problem solvers! Projects can vary in size and complexity and it is important that project managers are able to think outside the box to come up with solutions to overcome obstacles.

3) Flexibility! Some projects can change on almost a daily basis and thus, project managers need to be flexible when approaching a project. Project management methodologies are a great way to set the direction for the project but they are not strict procedures. Project Managers must have the flexibility to alter their approach to overcome any obstacles that arise.

4) They are delivery focussed! The reputations of project managers are made or broken on their ability to successfully deliver outcomes to the business. It is imperative that project managers liaise with key stakeholders to set the desired outcomes and do everything they can to achieve them!

5) Outstanding communication and leadership skills! Project managers must be able to engage with key stakeholders to get support from senior management. They also must be able to bring out the best in their teams. This means supporting and delegating to team members to make the most of project resources.

6) Ownership!! Project managers have to take complete ownership of their projects and have the drive and passion to do everything they can to ensure that the outcomes are achieved within time, budget and resource constraints. This is where project managers build their reputations as someone who will get the job done!

Do you have what it takes to be a great Project Manager? With so many large projects kicking off, the industry is booming in South East Queensland. It is certainly an exciting time to be involved in project management!!

October 27, 2009

Project Management – Challenges galore!!

What makes managing projects such a complex and challenging job? Projects can vary substantially in how difficult they are to successfully deliver, hence, the importance of the Project Manager understanding the organisation, the stakeholders, the time frame, the budget, the history and the outcomes required from the project.

Upon joining the project team, whether the project is at inception or already in progress, there are a number of things that Project Managers must do to set the groundwork for successful outcomes.

Firstly, they have to consult with the key stakeholders to best understand what outcomes are required from the project.

Secondly, the scope of the project needs to be agreed (including time frames, milestones, budget) as well as the most effective approach to achieve the desired outcomes. Project management methodologies such as Prince 2 will assist in setting the direction of what approach will be taken. Methodologies, however, are not strict procedures, they are simply there to facilitate the deliverables of the project.

Finally, it is important that Project Managers understand the environment and unwritten ground rules. This can take the form of policy and procedures that must be followed as well as the key stakeholders within and outside of the organisation. This can be particularly important within the government sector as many protocols differ from that of the private sector.

So what makes a project challenging for a Project Manager? Almost always, this will revolve around people, egos and agendas! Bringing team members together to form an effective team, gaining support and working with key stakeholders as well as dealing with processes and protocols. Therefore, it is imperative that Project Managers have excellent influencing, leadership, communication and negotiation skills as well as the ability to engage with people across all levels of the organisation.

Speaking to a Project Director recently, his most challenging project had revolved around coordinating the expectations of people at a variety of levels both externally and internally. Managing teams, stakeholders and multiple vendors is never easy task, but that is what separates the great Project Managers from the rest and a demonstrated track record in this respect is what organisations look for when recruiting.

So what makes a good Project Manager? Look out for next week’s edition when I discuss the attributes of great Project Managers and what allows them to deliver successful projects!

October 13, 2009

Exciting times for Project Managers!!

It is an exciting time to be involved in the ICT industry in Queensland at the moment!

Despite all the talk over the past twelve months of companies letting people go and budgets being cut, there appears to be plenty of opportunities starting to take shape as many organisations kick-off major projects.

There is an abundance of projects in road infrastructure, gas and mining, healthcare and local government as both the government and private sectors seek to provide infrastructure to the ever-increasing population, particularly in South East Queensland.

An interesting topic that came up recently was how these projects are managed to ensure they are completed on time and within budget constraints.

Particularly as so many organisations are currently recruiting for Project Managers and Project Directors to lead major projects and considering that there have been so many people looking for project management roles.

So what separates the best from the rest?

The goal of a project is obviously to ensure that the deliverables are achieved within time and budget constraints. Considering so many project managers are brought on to manage a specific project, it must be a hard task to come in and understand the business and it’s requirements and then manage issues around people, budgets and timeframes.

Not an easy job at all!

What does it take to complete a project successfully? What are the most challenging aspects of successfully delivering projects? And what separates the really successful Project Managers from the rest? An interesting topic that I plan to explore over the next couple of weeks. Stay tuned as I discuss some of the issues that project managers face and the attributes of a good project manager – straight from those who have successfully managed large-scale projects!!

September 14, 2009

How’s Your Morale?

It’s easy to stand out in the current climate as a smart employer.  Ok the GFC has ripped the market around from candidate short to being job short, and businesses are cost cutting and shedding staff, but there is an opportunity to critically look at how happy (or not!) your team are.

Know who your best performers are, mentor, train and develop them, communicate and keep them informed of broader business strategies, get their feedback and input.  None of this costs a lot, but the pay back is guaranteed.

Employees are nervous about job security, they need to know how the business is tracking, they value hearing about the future plans and how that impacts on them.  If you want to keep your best people when the market turns, you need to invest in them NOW.

How you approach the market when you recruit new people is also a key aspect to building favourable impressions with employees.  With social networks booming, the world is getting better connected and information flows abundantly.  People readily share their impressions and gripes, with poor recruitment processes at the top of their list of complaints.

When you take a job to market – be READY.  This sounds silly, but we are seeing so many poor approaches to the current market.  Yes it’s an employers market, but your reputation is still important in any market!  Have the go ahead to actually recruit, update the PD, be able to put time aside to interview, be prepared to make a selection – don’t stall.  And induct!

All simple stuff, we know, but you’d be surprised at how many employers aren’t doing this!

June 9, 2009

Blogging from the front lines of Australian recruitment

Welcome to the Eden Ritchie blog.

You can read more about our company via the About Us link or by clicking through to our website.

Our blog won’t all be about recruitment – we’re going to delve into issues including talent retention, current hiring practices, redefing our role in the value chain and sharing interesting stories from our business, our customers, and our home town of Brisbane.